Makro online

After complaining to a consultant about a kettle that we had purchased from their online store and being told that we had to log a return on the Makro app, we did what you prescribed and the app showed that the item would be picked up on Friday 21 February. Well, Friday came and went and I am still waiting on the courier to collect the faulty item! I don't understand why I cannot return the item to a store and then the store returns it to the supplier because Makro is making the service available and it is THEIR reputation that is at stake!

So very disappointed by the service received!!!!!