Makro Online

I did a online purchase from MAKRO on 2 May I canceled the oder on the 3 May requesting a refund. On the 8 May the courier arrived to deliver the CANCELED ORDER. I refused to accept it and it was returned with the courier. I have 2 witnesses that saw me refuse the order from the courier. I have since called every day to get my refund. Only to be spun excuses after excuses. I am told it was delivered, where is the proof I accepted it. It is escalate with the supplier, it will be marked URGENT. They will come back to me within 24 hours. Then I also get told to stop calling every day. Hello MAKRO I am the customer here. Every one I spoke to on the customer care line tells me they will escalate it. How many times does a refund need to be escalated ? How many times does it need to be marked URGENT. How many hours is 24 hours in MAKRO. ARE there anymore excuses and lies in their books to tell me? Makro do not know what is customer service.