Makro online

I will NEVER shop via Makro online again nor buy anything from Comfy Home Furnitures .Order submitted 4 December 2025, finally arrived 22 December after numerous follow ups and complaints and over an hour of airtime spent. There was zero communication on an item that did not arrive. No response to requests to escalate it higher up the chain just emails that is a copy and paste saying its been escalated but nothing gets done about it. They give you responses to get you to stop complaining then renege on promises. When the item finally arrives as Makro apparently sells on behalf of the aforesaid ,its wet and not as per specs so it doesn't fit as its way to big and then i get notified I will only receive a refund 20 days later although my payment was made on the 4th of December, item received 22 December, return logged 22 Dec and refund scheduled for 12 January 2026. When i tried to query this i was placed on hold again for nearly 8min and eventually put the phone down. I have logged several complaints with Makro online but no one reached out and clearly they could not give a hoot so now i cannot purchase another couch until i get the refund and my very elderly father in-law that just moved in and has emphysema will have to continue to struggle up the stairs to sit in the lounge as he has nowhere to sit in his room.