MAKRO ONLINE

Placed an order with Makro Online 22 November 2025. All went well with delivery scheduled for 28 November 2025. Tracking the order on the 27 November 2025, it was then discovered that the order was still with the supplier and not dispatched. Their customer service has no idea of what transpired, no escalation or contact numbers to escalate. The only number provided was for their head office. Following up on 28 November 2025, it would take up to 72 hours for it to be resolved. 29 November 2025, I received an email to state the the cancellation of the order. Also intimating that they tried calling to advise which is a blatant lie. So now another 7 - 14 days for refund.

Long and short - if Makro does not operate in this manner they would close. Using customers money to gain interest for 21 days. How many people has been ********** to keep them going.