Makro - Online

Hello - WOW - you guys cannot even reply correctly - I did not order a sound bar!

This is my complaint:

I have tried purchased a Patio set online on 5th August for R3499 on special using my account. It had declined due to insufficient balance however I am willing to top up the balance with cash. Online it shows I am allowed to complete the payment until 20th August at the promotional price before the order will cancel however the system does not allow you to use multiple payments.

On 6th August now the special is now over.

I can only go instore - which the promotion also ran in - to sort out payment however Makro is not willing to assist me as I am not eligible to get the promotional price now unless I do it online.

HOW DOES THIS MAKE SENSE????

This is your response:

Good day Mishka,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Kindly note that we have been advised that your missing sound bar has been successfully rebooked with Wumdrop with waybill: WUM-VX8K8A.

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please be advised that feedback will be provided.

Once again, we apologize for the inconvenience caused throughout your journey with us.

We hope you find the above in order.

Kindly Regards,

Makro Hellopeter Team