1 reviews | Active since Apr 2024
Makro Online
I placed an order on Makro Online on 15/04/2024 and made the payment the same day. The policy states the order will be delivered within 2-5 working days.
Wednesday 17/04 I tracked the order, and saw it was not yet processed. I used the chat function to ask what the holdup is.
The consultant said there was an error, the market place didn't receive my order, they will sort it out. They said they wills end me feedback throughout the day.
I got no feedback and followed up again on Thursday and Friday and the same issue remained. The issue was logged with the IT department and they told me feedback will be given within 24-48 hours.
No one contacted me, the case was moved from one department to another, I phoned and it is still not resolved.
Which brings us to today, TWO WEEKS later, and still no order received. I followed up and apparently the order is packed, and I will HOPEFULLY receive it next week Wednesday 1 May 2024 (which is a Public Holiday)
This is unacceptable and it is disappointing that I still haven't received the item.
I am sorry, but your "Apology" isn't doing me any favors at this stage.
The package was delivered to me today, after more than 2 weeks, and GUESS WHAT????
WRONG PRODUCT!!!!!!
How is this even possible???
The product I ordered is automatic with NO manual intervention needed, and the one I got FROM YOU, is remote controlled, which only works within 800m??????
How am I supposed to use the product as indented when I am not near it during the day???
This is highly unacceptable!! I urgently require this product, how am I supposed to get it now? Spend MORE money and HOPE it arrives before end of the week?
This is not acceptable, I do not have 2 more weeks to wait for competence to become a standard. I want the product I ordered, in the time that I ordered it - I need this sorted.
I am sorry, but your "Apology" isn't doing me any favors at this stage.
The package was delivered to me today, after more than 2 weeks, and GUESS WHAT????
WRONG PRODUCT!!!!!!
How is this even possible???
The product I ordered is automatic with NO manual intervention needed, and the one I got FROM YOU, is remote controlled, which only works within 800m??????
How am I supposed to use the product as indented when I am not near it during the day???
This is highly unacceptable!! I urgently require this product, how am I supposed to get it now? Spend MORE money and HOPE it arrives before end of the week?
This is not acceptable, I do not have 2 more weeks to wait for competence to become a standard. I want the product I ordered, in the time that I ordered it - I need this sorted.