Makro Online

To whom it may concern. Wow I have never in my life had this kind of service from a presumably well renowned (Highly doubt it now) retail outlet.

Makro service is the pits to say the least. Firstly, it was the fridge I ordered from Makro. Your delivery time says 7-10 working days. I was willing to wait because I don't have a means to collect it myself. This fridge was delivered c15 working days later. Every time I followed up with you, things were being escalated and I was being told the problem is with the courier. I couldn't really care about the courier to be honest. If you are supplying a service, make sure it works end to end. Or revaluate your relationship with the courier. My relationship (Dealings) is with Makro and not them. That’s Makro’s baby to sort out. This is the first incidence regarding your guys incompetence and my experience with me dealing with you.

Now the second incidence is Marko bungling up my order for a coffee table. True as bob Makro followed the same messy routine as usual. I liked the table couldn’t find it elsewhere so took my chances that Makro would improve, given the last experience. However, this time the waiting period was 2-5 working days. I'm thinking I can handle this, but then again this is Makro. I purchased the table on the 14th it’s the 23rd today. I have been calling in like a **** and matters are being escalated as usual. I had to call in today to ask what was happening. Only to find out that the table had been damaged and has been taken back to the supplier. No feedback was given to me with regards to this and the moving out of my delivery date of which Makro now promises, the latest 25th. I highly doubt it. I would ask for a refund, but I think the cure for COVID would have been found by the time Makro refund me.

I'm just asking can Makro sort its damn process out. It’s extremely frustrating.

Makro must maybe must get lessons from others that do this online thing well.