Makro Online

I placed an order on the 16 July 19 online and my order was part delivered, one item from their Ottery branch and the delivery company called me the Friday to deliver and they didnt make it in time to get to me. Then they called me the Monday to deliver and still didnt make it to me on time. Then they delivered to me the Tuesday night at 21h00 to my house which was not my delivery address. Then it took me a week of calling the customer service to get my other item delivered which was despatched from their Montague branch and once delivered it was the wrong color. I have been calling everyday to the customer service and everytime they tell me we have escalated your issue and someone will call you back. Up until today NOBODY HAS CALLED. I then called Montague myself and they admitted they have stuffed up the and now they dont have stock of the correct color. They then said they contacted their suppliers to deliver the correct one to me and to pickup the incorrect one, and I have been waiting for a week now and nothing has happened. This is really not on and nobody is sorting this out. I really think for makro been so well known and one of the biggest retailers this is ABSOLUTELY PATHETIC SERVICE and I would not recommend makro to anyone else. They have my money and I am sitting with the incorrect item.????????