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Denisha M
1 reviews | Active since Jan 2020
21 Jan 2020, 12:20
Makro online
Bought a Jojo tank online on 7th December 2019 and only received delivery this morning after several phone calls and watsapps. The call center said that I will be compensated with a voucher for the delay, however I haven't received it. Why tell the customer something if yourl are not going to deliver.. Absolutely poor service delivery!!!
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Makro's replyOfficial
23 Jan 2020, 13:41Good day Denisha,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Kindly note that we are currently liaising with senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team.
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Kindly note that we are currently liaising with senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team.
Makro's reply23 Jan 2020, 13:41
Official
Good day Denisha,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Kindly note that we are currently liaising with senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team.
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Kindly note that we are currently liaising with senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team.