PP
Priscilla P
1 reviews | Active since Mar 2019
08 Mar 2019, 15:22
Makro online
I ordered two items on the 20th of Feb and I was told I will get my order on the 27th, I have been calling and sending emails to Makro and no one seem to understand what is happening. Yesterday, 3rd Mar I called to cancel my order and I was told it is done, when I check this morning online, my order is still not cancelled.
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Replies (2)
Makro's replyOfficial
08 Mar 2019, 16:03Good day Priscilla
Thank you for bringing this to our attention.
I'm sorry to hear that our online team didn't cancel your order as requested and for the overall service.
I will escalate this to the store and request them to cancel this order for you.
Thank you again for bringing this to our attention.
Kind regards
Otsiele Boikanyo
Thank you for bringing this to our attention.
I'm sorry to hear that our online team didn't cancel your order as requested and for the overall service.
I will escalate this to the store and request them to cancel this order for you.
Thank you again for bringing this to our attention.
Kind regards
Otsiele Boikanyo
Makro's reply08 Mar 2019, 16:03
Official
Good day Priscilla
Thank you for bringing this to our attention.
I'm sorry to hear that our online team didn't cancel your order as requested and for the overall service.
I will escalate this to the store and request them to cancel this order for you.
Thank you again for bringing this to our attention.
Kind regards
Otsiele Boikanyo
Thank you for bringing this to our attention.
I'm sorry to hear that our online team didn't cancel your order as requested and for the overall service.
I will escalate this to the store and request them to cancel this order for you.
Thank you again for bringing this to our attention.
Kind regards
Otsiele Boikanyo
PP
Priscilla P's updateReviewer Update
28 Mar 2019, 21:24I'm still waiting for Makro to fetch their goods from my house and refund me since the order was cancelled on the 8th of Mar. I am ready to take the matter to the consumer goods and services ombudsman if I have to. I logged a return on the 15 Mar and got confirmation that it will be done in 2 -5 days, I'm still waiting.
PP
Priscilla P's update28 Mar 2019, 21:24
Reviewer Update
I'm still waiting for Makro to fetch their goods from my house and refund me since the order was cancelled on the 8th of Mar. I am ready to take the matter to the consumer goods and services ombudsman if I have to. I logged a return on the 15 Mar and got confirmation that it will be done in 2 -5 days, I'm still waiting.