Makro Online

I placed an order on the 26 January 2025 for a brand-new Apple iPhone for my son's birthday, however an incorrect device was delivered on 29 January 2025 which was preowned. The device was collected on 3 February 2025 after logging the query and after a few days of not receiving the correct device, requested a refund - it is now more than a month later and I have not received my refund after many many phone calls, emails and WhatsApp messages. Every response when you email or call, is that the matter is being escalated. I have asked for Managment to call me as they are never available to take a call to address the matter - not sure how much more patient I can be - I was promised once again that I will get a call before the close of business today failing which, I will take this matter up with the Ombuds Office.