makro online

Purchased a few products from their website. At first it appeared highly attractive. Perhaps, I should have read the reviews before ordering on their website. On check out I was re routed to a banking screen which requested my OTP. The transaction went through successfully, I even saw a screen from their site that said the transaction was successful. Contrary to what there website did. These people are now asking me to prove I made the payment as they have no recollection of the events. Surely if one takes a credit card payment irrespective of whether it is online or at a speed point. One of three actions would occur. The transaction would either decline, accept or error. Even that they cant even confirm. Yet they asking me for proof of payment. That in a nut shell some it up. If you'll cant track peoples payments especially something so easy as a credit card transaction. Why on earth are you'll attempting to run a online paying site?