Hellopeter
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Charlotte C

1 reviews | Active since Aug 2015

31 May 2020, 15:21

Makro online

I'm still waiting for my order from May 5th, Makro is refusing to refund me and told me to wait for the courier DSV because the package is with them.

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Replies (2)
Makro
Makro's reply01 Jun 2020, 13:44
Official
Good day Charlotte,
 
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours.
 
Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
Hope you find the above in order. 
 
Have a wonderful day. 
 
Kind regards
Makro Hellopeter Team
CC
Charlotte C's update30 Jun 2020, 18:37
Reviewer Update
Feedback was not provided within 72 hours, I'm still waiting for my delivery!!!
Makro is beyond pathetic