Makro Online

I wish to express my disgust with Makro Online services, they dont communicate and when you inquire with the management they are not hands on as if they are working for ******. The answers that you get are just as if your money was ****** and it is unrecoverable. I bought a xbox on friday 24th Nov and up to date no sms for collection has been sent, I have called the store they dont answer I have tried the headoffice its just same as the stores. Is this the gobal Makro practice I wish not.