1 reviews | Active since Nov 2014
Makro Online
Good day,
On 30 November 2020 so called Cyber Monday - I had to choose a deal that was only available online could not or i was not allowed to collect from the Stores in the Durban area. But ok and i paid in full started tracking it on the internet and on the 2 December 2020 it states collected by Courier and on Monday 7th i looked again and my order had not moved phoned your call centre 9 min phone call to be told they will contact me back, that didn't happen and no email and no update on the tracking, Yesterday Tuesday 8th i looked again and my order had not moved phoned your call centre 15 min phone call to be told they will contact me back, that didn't happen and no email and no update on the tracking, Today Wednesday 9th I have looked again and my order has not moved still phoned your call centre 30 min phone call to be told they will contact me back again, because this is clearly i don't care attitude from Makro we have your money already you can wait. I was also told I would be contacted by 1400 today and even now I am waiting.
You have until 1700 today to tell me if you are going to make delivery tomorrow, otherwise offer me the same product or similar from your store Cornubia as I am needing my order.
****ed off Craig ***
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Again you have still not kept to your word as per your emails and i quote below
" | Ashleigh Panday (Makro) Dec 10, 2020, 13:24 GMT+2 Hi Craig,
Just a quick update on the below. We have received feedback from our Third party supplier advising that delivery will be taking place tomorrow the 11/12/2020.
We will continue to follow-up to ensure that you receive delivery, we do understand that this has been a huge inconvenience and has caused immense frustration however, we assure you that this matter will be dealt with accordingly.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team"
Guess what it has not been delivered I have not been contacted or kept up to date tomorrow is 14/12/2020 lets see what excuses you have now.
Please phone me you have my cell number.
Thank you for outstandingly shocking service.
Again you have still not kept to your word as per your emails and i quote below
" | Ashleigh Panday (Makro) Dec 10, 2020, 13:24 GMT+2 Hi Craig,
Just a quick update on the below. We have received feedback from our Third party supplier advising that delivery will be taking place tomorrow the 11/12/2020.
We will continue to follow-up to ensure that you receive delivery, we do understand that this has been a huge inconvenience and has caused immense frustration however, we assure you that this matter will be dealt with accordingly.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team"
Guess what it has not been delivered I have not been contacted or kept up to date tomorrow is 14/12/2020 lets see what excuses you have now.
Please phone me you have my cell number.
Thank you for outstandingly shocking service.