Makro online :/ 1st and last time
Ordered item on the 23rd December, called them back the same day to cancel because the order is delayed, to be delivered the "from 13th Jan 2020". The call center basically refused to cancel my order. It's the 28th Dec (still no confirmation of cancellation) called in again and was told the agent i spoke to on the 23rd had made no effort to cancel my order... Still no confirmation of cancellation and now im told i need to wait 7-14 days for my money back... That's all fine, but at least send the cancellation, so i have proof that you're not entitled to my cash. Or send something so the customer knows the cancellation is being processed. ffs
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Makro's replyOfficial
04 Jan 2020, 09:41Good day Mahir
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and understand that you do not want to wait for the said delivery date and therefore wants to cancel the order. Please kindly allow us to have the matter addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and understand that you do not want to wait for the said delivery date and therefore wants to cancel the order. Please kindly allow us to have the matter addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply04 Jan 2020, 09:41
Official
Good day Mahir
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and understand that you do not want to wait for the said delivery date and therefore wants to cancel the order. Please kindly allow us to have the matter addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and understand that you do not want to wait for the said delivery date and therefore wants to cancel the order. Please kindly allow us to have the matter addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team