Makro online 10 days grocery delivery, not 2 days

The 1 star doesn't even deserve to be a rating for Makro online. I placed a grocery's order on the 04th of August, on the 8th I received a call asking if I'm home they will be delivering my order. To my surprise till today the 11th my grocery's is stil not delivered. When I check on the app it stil says order packed, so I'm not sure what the challenge is with Makro online but their service is costing us inconvenience. I had to buy through Pick n Pay ASAP bbecause I needed the grocery for long weekend. Now I bought another grocery.

If your thinking of making an order online at Makro, pls note their delivery is 10 days not 2 days. And make sure u don't order anything as an emergency because you might be forced to purchase again somewhere else while waiting for the order.