Makro online

Second occasion that Makro disappoints customers. Suitcases were delivered last week Wednesday. Asked if it can be replaced as it was scratched and dented. Brand new. Customer service tries to help but they don't understand frustration. They collected parcel on Friday and I phoned on Tuesday to find out if they received it. I escalated the matter with multiple members today and Tuesday in regards to refund as I need to replace luggage for honeymoon. Now because they don't process orders properly and refunds it causes inconvenience for customers. They could have let me know on Tuesday there was no stock and processed refund already.