Makro Online

Hi Hellopeter is always my last resort , but read further and you will know why. I ordered and paid for a product (Door) on the 5th of March 2025 from Makro Online. On the Makro mobile app it stated 'Order Confirmed' and delivery date would be 17th March. Well guess what, the app is still saying 'Order confirmed' and its the 28th of March 2025. I have 'escalated' three times already and every time i phone a different consultant answers and says the same thing , 'i can only add a note to escalate'. When i asked to speak to a Manager i was told he/she is on another call. I was told that there is no pont in going to a Makro Store physically , because they are on different systems. I eventually got a reply (27th of March 2025) via email stating the Seller Portal has been offline for quite some time. I will never order a product from Makro Online again.