Makro Onlie Worst Service Non performer

I placed four orders on Thursday the 23rd of January 2025 on-line. All paid for. A total value transaction of R51,960.00. When finalizing the transaction, i was notified that I qualified for free delivery. To date the order has not been delivered Tuesday the 28th January 2025 close of business. I have been messed around every day, I'm told my order has been escalated. The reasons for non delivery is are as follows: 1. The appointed courier company vehicle is too small, 2. The appointed courier company only gets paid for one item and no more, driver refused to collect, 3. If I collect from the supplier, they won't get paid, only an appointmented courier company is allowed to collect, 4. Order will be cancelled today if not collected by an appointed courier company. - Makro Refund Policy will take 20 working days to refund my money. Wait one month!!! Nobody I have spoken to knows what's going. Nobody has contacted me to give me an update A minimum of 30 minutes to reach someone, the phone call gets ended without anything being achieved. I'm at my witts end. Can someone at Makro please resolve this crisis ASAP