MAKRO ONE OF TOP 10 WORST COMPANY IN SA

RETURNED AN ITEM ORDERED ONLINE AS THERE WAS A PART MISSING. 3 DAYS AFTER PICKUP RETURN NOT RECORDED SURELY WORST CUSTOMER SERVICE IN SA 3 DAYS OF PHONE CALLS WITH PROMISES OF PHONE BACK , NO COMMINICATION FROM THEM . HOW DFO I GET A REPLACEMENT OR A REFUND ????????