Makro once again

Since the way you treated me the previous time was not enough for you, you have done it once again. On 20 April I bought a cartridge for my printer online. 11 Days later I got an SMS saying my order has been canceled. Not a phone call explaining what goes on just an SMS. I send an email complaining about this and I got an email from Eschel Steel saying that they did not know there was no stock and by the time I bought it, it was gone. Not sorry or can I make another plan nothing. Shen then told me to apply for a request to get my money back. On the 5 May, I got a reply that my money was paid in. 10 days later I emailed Ms Steele again requesting where is my money and she told me she will follow up. On the 25 May, I emailed her again, no reply. This is now 7 June and in my eyes, this is *****ing keeping money for a service you did not provide. I think Ms Steele does her job extremely bad and I can't imagine why Makro would put such an *********** person in that position. On the 9 June Nokuthula Seemane took over and it is now the 23 June and still no refund.