Makro ON MAK *** ****** at Riversands Makro

Placed order No MAK*** with Makro on 16 October 2024 and was advised that there is a delay. Finally advised on 21 Oct that order was ready for collection. I advised Makro that I had a problem collecting the order and they advised they would arrange delivery. Nothing further advised until 30 October 2024 when I received an SMS advising that my order had been collected. I enquired via their What's App , telephonic help line and via Email requesting proof of collection and a copy of the delivery note to see who collected my order - to no avail. So basically, someone at Makro has ****** my order and I cannot find out from Makro how this happened - as they keep telling me they are going to investigate. This order was provided by their Riversands Branch