Makro on line unacceptable waiting time for order delivery

Needless to say, another day has gone by since my query was allegedly escalated by Makro Support to Wumdrop management, and there has still been no firm feedback on the delivery status of my order. Unfortunately both these companies Makro and Wumdrop are Massmart companies, therefore it doesn't appear to me that Makro has a handle on service delivery failures. There have just been excuses:
System (WumDrop) Jan 9, 2023, 14:23 GMT+2


(14:23:12) PeakSupport3: Hi Vernon

Apologies for the late response.

We have rebooked your order for delivery as a pick-up exception was raised.

Delivery will be attempted tomorrow.

Please keep an eye out for an SMS when the driver has collected, and again when he is on his way to you.

Kind regards
Team WumDrop

Then the story changes ....

| | System (WumDrop) Jan 10, 2023, 09:48 GMT+2 (09:48:01) PeakSupport3: Hi Vernon

Thank you for reaching out.

Your order has not been picked up as yet. You will, however receive an SMS notification once the driver has collected your parcel, as well as when he is on route to deliver to you.
Kind Regards
Team WumDrop