Makro On line Store

On or about the 5th July 2023 I received an order that was placed with Makro Online store. There were items missing in the order. I logged a complaint using the customer service e-mail provided. Approximately 5 days later, I received a response. I was requested to log a return/ repair on the online site. I attempted to do this, however I was unable to submit the online request. The site was unresponsive to clicking on the submit button. There was no way to submit the request for the return/ repair.

Having shopped and had issues with online purchases, the Makro on line experience is by far the worst experience. Absolutely miles behind Take a lot and other sites.

They require pictures, but do not support most common picture formats.

Furthermore it takes 5 days to get a response, with note that after 14 days of receiving the order you won’t be refunded.

As it stands I paid for items I never received and cannot get a refund or replacement.