Makro On-line Shopping

Made on-line purchase on 17 January 2019, payment made via debit card but never received goods. After several telephone calls and emails was informed that could not pick up payment After sending proof payment from the bank, still no response Was then sent email 25-2-2019 stating dealer on longer had product and asked if I wanted refund. Sent thru bank details Still no response Called again today and said they would return my call. This comment from customer service agent has been promised each time I called and am still waiting What next!