Makro On-line purchase

Item: Makro
Rating: 1
Author: Roland W

I placed an order on-line with Makro on 29 November 2019 (MAK***). 7 to 10 working days was the quoted delivery. Despite numerous calls, emails etc, to date I have had nothing. THis has got to be the most frustrating transaction ever. The call centre is hopeless, and very often rude. The on-line tracking doesn't reflect the reality of the situation at all. I would urge customers to avoid this business.

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Replies (1)

Makro's replyOfficial

14 Jan 2020, 09:51

Good day Roland,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with online management regarding the above complaint and will contact you shortly with feedback.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply14 Jan 2020, 09:51

Official