Makro on-line poor serive

Item: Makro
Rating: 1
Author: Gerry Z

Unfortunately certain items can only be purchased online. I purchased an item 15 December. I understand this is festive season, but to date nobody can tell me when they will actually deliver? The call centre is extremely difficult to get hold of, and when you finally do get hold of someone, they say they will escalate and come back to you, which they never do. (MAK***)

One call centre agent also informed me that their so called Whatts app service does not work, so its pointless using that too..

Extremely disappointed with their service, and will not recommend anyone using their online ordering service.

Helpful (0)

Replies (1)

Makro's replyOfficial

03 Jan 2020, 14:30

Good day Gerry

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We respect and value all our customers and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jan 2020, 14:30

Official