SM
Sameshan M
1 reviews | Active since Jul 2016
28 Apr 2024, 13:15
Makro On Line Poor experience
I made a purchase online of two items. I was then called from Makro on line and told one item was not in stock. The item was cancelled and I was told I would be refunded. This was more than 2 weeks ago. I queried this with Makro and was told the refund was made and to check my bank statement. Still no refund. I queried it again, and was told the same again.
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Makro's replyOfficial
29 Apr 2024, 10:06Good day Sam,
Thank you for contacting us through our Hellopeter platform.
We apologize for the delay in responding to your message. We hope you are doing well, and we appreciate you bringing your concerns to our attention.
Kindly be advised that according to our financial records, it shows that you were successfully refunded.
When checking your bank statement for the refund, please check from the original transaction date as banks tend to backdate such refunds.
Lastly, we would like to apologize for the inconvenience caused with regards to the service you have received. We strive to better our service in future and we look forward to restoring your faith in us.
We hope you find the above in order.
Thank you and have a lovely day!
Kind regards,
Makro Hello Peter Team
Thank you for contacting us through our Hellopeter platform.
We apologize for the delay in responding to your message. We hope you are doing well, and we appreciate you bringing your concerns to our attention.
Kindly be advised that according to our financial records, it shows that you were successfully refunded.
When checking your bank statement for the refund, please check from the original transaction date as banks tend to backdate such refunds.
Lastly, we would like to apologize for the inconvenience caused with regards to the service you have received. We strive to better our service in future and we look forward to restoring your faith in us.
We hope you find the above in order.
Thank you and have a lovely day!
Kind regards,
Makro Hello Peter Team
Makro's reply29 Apr 2024, 10:06
Official
Good day Sam,
Thank you for contacting us through our Hellopeter platform.
We apologize for the delay in responding to your message. We hope you are doing well, and we appreciate you bringing your concerns to our attention.
Kindly be advised that according to our financial records, it shows that you were successfully refunded.
When checking your bank statement for the refund, please check from the original transaction date as banks tend to backdate such refunds.
Lastly, we would like to apologize for the inconvenience caused with regards to the service you have received. We strive to better our service in future and we look forward to restoring your faith in us.
We hope you find the above in order.
Thank you and have a lovely day!
Kind regards,
Makro Hello Peter Team
Thank you for contacting us through our Hellopeter platform.
We apologize for the delay in responding to your message. We hope you are doing well, and we appreciate you bringing your concerns to our attention.
Kindly be advised that according to our financial records, it shows that you were successfully refunded.
When checking your bank statement for the refund, please check from the original transaction date as banks tend to backdate such refunds.
Lastly, we would like to apologize for the inconvenience caused with regards to the service you have received. We strive to better our service in future and we look forward to restoring your faith in us.
We hope you find the above in order.
Thank you and have a lovely day!
Kind regards,
Makro Hello Peter Team