Makro On Line ordering

I wish that I had read these comments on facebook about the awful on line delivery times before ordering. Their service is shocking the courier terrible. Eventually, after waiting over 2 weeks I phoned in to see why the courier was taking so long as the online tracking said my parcel was with them only to discover that it hadn't even been despatched! I canceled my order . The call centre gentleman was abrupt, hardly inteterested and there was a lady talking and shouting in the background that it made it very difficult to even hear the one-word responses. I will NEVER use Makro online ordering again.Please look at the Take a Lot model which works so well. My daughter has the same experience .