Makro On-line Ordering

Ordered 2 x items on 13Aug2024 online. Got feedback afterwards that 1 x of the items were not in-stock within the hour. Called Call Centre and instructed them to cancel the entire order and credit the bank account used to pay for the order. On 14Aug I called again as I did not receive confirmation that the order was cancelled. Again 23Aug I called the call Centre and once again they informed me that they will escalate the problem. Having a on-line system without the facility to return an order leaves much to be desired. Avoid making use of the Makro on-line ordering system if possible. Makro Call Centre staff even try to blame their suppliers.