FT
Francois T
1 reviews | Active since Nov 2017
08 Aug 2019, 18:29
Makro on-line. NO NO
Bough motoroil online. Only after the purchase delivery date was updated to the next week. Called callcentre to query pickup locker pin. Spoke to three agents and they are able to assist. Promised a call to update me, still no answer. Told me to phone courier service. They are unwilling to assist. Worst online shopping experience. Please learn from takealot and bidorbuy.
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Makro's replyOfficial
09 Aug 2019, 12:03Good day Francois,
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received.
Kindly note that We do need to know your order number so we can contact the necessary department managers to assist and revert with a resolution. Please advise on the order number or time of convenience so we can call you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received.
Kindly note that We do need to know your order number so we can contact the necessary department managers to assist and revert with a resolution. Please advise on the order number or time of convenience so we can call you.
Kind Regards,
Makro Hellopeter Team
Makro's reply09 Aug 2019, 12:03
Official
Good day Francois,
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received.
Kindly note that We do need to know your order number so we can contact the necessary department managers to assist and revert with a resolution. Please advise on the order number or time of convenience so we can call you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received.
Kindly note that We do need to know your order number so we can contact the necessary department managers to assist and revert with a resolution. Please advise on the order number or time of convenience so we can call you.
Kind Regards,
Makro Hellopeter Team