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Peter W

1 reviews | Active since Dec 2019

15 Jan 2020, 06:37

Makro on-line is a ****. 50 days and still waiting for a refund.

50 days and still waiting for my refund from an order on the 27th November which was never delivered. This is my 3rd Hello Peter review. Each time I get a hello peter response that I will be contacted in 24-48 hours. Well that never happens. All I can do is call the customer care line and get the same response, we will escalate it and email the relevant department. Makro this is appalling and it is crime to hold onto a customers money and not provide a refund. I will never use MAKRO on-line again.

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Replies (2)
Makro
Makro's reply15 Jan 2020, 11:55
Official
Good day Peter

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complain and we do apologize for the appalling service you have received regarding your refunds. please kindly note that we are dealing with this matter and we assure you that we will communicate with you throughout the process.

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
PW
Peter W's update23 Jan 2020, 08:23
Reviewer Update
58 days and still no refund!!! Please contact me and provide feedback