lE
lukas E
1 reviews | Active since Oct 2016
03 Jun 2019, 13:38
MAKRO On-Line *****
I purchased electronics online, linked to the MAKRO in Centurion on 22 March. MAKRO cancelled the purchase on 5 April due to non-availability of stock. For the past two month I have been trying to get MAKRO to refund me but to now avail. MAKRO has not refunded me, more than R5000.00, for over two months now. I am getting absolute no joy. Multiple calls and multiple emails. The response is always the same; we will escalate the matter. How do I get my money back from this *********** institution? Lukas Edwards
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Makro's replyOfficial
03 Jun 2019, 15:15Good day Lukas,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers, especially when a refund is in order as transparency is paramount.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers, especially when a refund is in order as transparency is paramount.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Makro's reply03 Jun 2019, 15:15
Official
Good day Lukas,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers, especially when a refund is in order as transparency is paramount.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers, especially when a refund is in order as transparency is paramount.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team