LL
Lesley L
1 reviews | Active since Jan 2020
10 Jan 2020, 11:37
Makro On-Line completely useless !!!
Ordered a hoover on 27/11/2019 on-line and still waiting for it to be delivered !!!! Have been on the phone everyday to their call centre and they cannot tell me where my order is - it has been dispatached but sitting with one of their courier companies and no one can say where it is ???? Takes 15 minutes for call centre to answer my call and then they put me on hold and cut me off .....only for me to start the process again ! Completely infuriating and useless service !
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Replies (1)
Makro's replyOfficial
14 Jan 2020, 12:54Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are appalled that you haven't received delivery of your hoover, please kindly allow us to work on the matter and have it resolved for you, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are appalled that you haven't received delivery of your hoover, please kindly allow us to work on the matter and have it resolved for you, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply14 Jan 2020, 12:54
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are appalled that you haven't received delivery of your hoover, please kindly allow us to work on the matter and have it resolved for you, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are appalled that you haven't received delivery of your hoover, please kindly allow us to work on the matter and have it resolved for you, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,