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Clint P

1 reviews | Active since Oct 2018

26 Dec 2019, 22:49

Makro On-Line bad Service.....

So I made a purchase on the Makro on-line website on the 29 November 2019. I made the payment via the website and the EFT function. I also paid for delivery. Now this was done very fast and I was very impressed. I wanted to by my wife a small gift however she did not really want that model so I sent an email on the 30 Nov 2019 to cancel the order. I waited a little and receive a response on the 4 dec 2019 stating that my order has already been dispatched via courier. I was told to refuse the delivery so that the item can be returned. On the 10 Dec 2019 I sent an email and made an inquiry about my refund. I receive no response. I sent another email on the 14 Dec 2019 and another one on the 17 Dec 2019. I again sent another email on the 17 Dec 2019. By this time I had made at least 3 calls to their help desk. One of the agents assured my that I will receive a refund. Every agent told me that they will add comments to the request of the ref number that was given to me. It's the 26 Dec 2019 and I still do not have the item or my money. Today the 26 Dec 2019 I just receive and email from someone wanting to know if I rejected the order. I don't know how many times i have told them that I rejected the order. I don't know what else to do but I can tell you this.........I will never ever buy online at Makro again. It was my first and last time. I have not had any issues when I buy from Take-A-Lot. Their service is far superior. I am very unhappy.

0
Replies (12)
Makro
Makro's reply30 Dec 2019, 16:19
Official
Good day Clint 

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We respect and value all our customer and assure you that this matter will be our priority.

We have received your complaint and we understand that you have already requested to have the order cancelled previously, please kindly allow us to work on the order and have it addressed and internally dealt with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
CP
Clint P's update03 Jan 2020, 09:25
Reviewer Update
So I was told that I will receive a refund but I am still waiting. This is not good for the Makro name. I have already told all my family firends and customers to not purchase anything from Makro. I am even more unhappy than ever.
CP
Clint P's update06 Jan 2020, 07:14
Reviewer Update
STILL NO REFUND. I cannot believe that a big retailer like Makro is so unprofessional. I will be seeking legal council and will be opening a case for theft and or *****. Cause Makro is a *****.
I HATE MAKRO AND EVERYTHING THEY STAND FOR!!!!
CP
Clint P's update07 Jan 2020, 11:40
Reviewer Update
STILL NO REFUND. I have sent them numerous emails with no reply.
CP
Clint P's update07 Jan 2020, 14:23
Reviewer Update
So I get an email from makro stating that they know I must get a refund and that the issue has been escalated. It was escalated the last time I phoned. How much times must they escalate. What are they doing with my hard earned money. I WANT MY REFUND NOW!!!!!
CP
Clint P's update07 Jan 2020, 14:24
Reviewer Update
I really hate makro!!!!!!
CP
Clint P's update08 Jan 2020, 06:51
Reviewer Update
Still no refund. Looks like I will never get my money back. Makro has now caused me a lot of stress. I was at the doctor on Monday and could not go to work for 3 days. My wife is also very stressed out. I trusted Makro and now I have to suffer.
CP
Clint P's update08 Jan 2020, 14:28
Reviewer Update
Still no refund. I hate Makro again and again.....
CP
Clint P's update08 Jan 2020, 16:09
Reviewer Update
So I get an invoice for the refund but no money in my banking account. Do these guys no what they doing?????
CP
Clint P's update10 Jan 2020, 16:39
Reviewer Update
So I received a refund invoice on the 8 Jan 2020, but still there is not money in my banking account. I phone again and they tell me that it takes 7 to 10 working days for the money to reflect. What bank do they use. How can it take that long if you do a transfer? I am past my limit of stress with Makro and their incompetence. They just take and do what they want.
CP
Clint P's update11 Jan 2020, 21:14
Reviewer Update
So now I am requested to provide my details and proof of purchase before I can be refund. WHAT THE...... Can things get any worse. These idiots are taking me for a fool. I want a refund not go to court to prove that I purchased something. What idiots oh my word.
CP
Clint P's update14 Jan 2020, 16:04
Reviewer Update
It is now the 14th Jan 2020 and I still have not received any refund.
Why???!!!!! It's a simple transaction. It's just not worth it buy from Makro. The service sucks. I am so sick of this. I just don't care any more.