Makro On-line 58 days and still no refund!!!

Item: Makro
Rating: 1
Author: Peter W

58 days and still waiting for my refund from an Makro on-line order on the 27th November which was never delivered. This is my 4th Hello Peter review on the matter and still no refund into my account. I have been told numerous times over the past few weeks (after I call customer care) the refund is being processed but still no refund. Makro when will I get my money bac**** Please contact me to organise my refund.

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Replies (1)

Makro's replyOfficial

29 Jan 2020, 13:19

Good day Peter,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with Finance department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply29 Jan 2020, 13:19

Official