Makro on Line

On 09/02/2019 I ordered a total of 64 items on Makro on line from Hong Kong for an agreed delivery date of 14/02/2019 as I was returning to South Africa on the 11th February. The 14 th arrived but Makro did not Countless telephone calls to customer on line service received no response other than to be told it was with the finance department and I would have to wait (still waiting) I received several phone calls advising that goods would be delivered but nothing ever arrived. Finally on 25/03/2019 i had a call from a Mr Kumaran to advise that the only thing holding up delivery was a flip top bin. When I pointed out that having returned to a totally empty house I had been forced to buy elsewhere as waiting almost 6 weeks was not an option and I now wanted a refund Mr Kumaran said he would cancel the order and e'mail head Office to make an urgent refund On 30/03/2019 I received 4 e'mails telling me my order had been adjusted and if a refund was due it wouldbe paid in 7 working days needless to say no money has been received nor any communication from Makro if you try to open the e'mail link nothing happens I my view Makro on Line is either totally incompetant or just takes peoples money certainly Mr Jones and the other highly paid individuals who rmain nameless should be ashammed to take their salary every month No doubt this review will never get a resonse but on the off chance there are some honest people in Makro the order ref is **********