PW
Peter W
1 reviews | Active since Dec 2019
27 Jan 2020, 08:44
Makro on-line 2 months still no refund!!
Dear Hello Peter, this is now my 5th Makro On-line review. I am reaching out to you to please help me with my refund as I am getting no-where with numerous calls to the Makro customer care. It is now 2 months (item bought on the 27th November) and I still do not have my refund for an item that was never delivered.
Please can you help?
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Replies (1)
Makro's replyOfficial
30 Jan 2020, 13:23Good day Peter
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have attended to your complaint and resolved it with our finance department, we can assure you that refunds has been processed and approved on our side. we have therefore sent you an email with an attached proof of refund and also tried to call you however we couldn't get through to you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have attended to your complaint and resolved it with our finance department, we can assure you that refunds has been processed and approved on our side. we have therefore sent you an email with an attached proof of refund and also tried to call you however we couldn't get through to you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply30 Jan 2020, 13:23
Official
Good day Peter
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have attended to your complaint and resolved it with our finance department, we can assure you that refunds has been processed and approved on our side. we have therefore sent you an email with an attached proof of refund and also tried to call you however we couldn't get through to you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have attended to your complaint and resolved it with our finance department, we can assure you that refunds has been processed and approved on our side. we have therefore sent you an email with an attached proof of refund and also tried to call you however we couldn't get through to you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team