1 reviews | Active since Mar 2009
Makro, Oh Makro ... Vol 3
It has now been almost a month and yet again, I still have no feedback from your establishment and am yet again left with no other option to gain a response from your company, other than a public platform, as YOU SIMPLY JUST DOE NOT FOLLOW UP!!! Where we last left off: - You promised a delivery and made me pay for it - You did not deliver in the time that you promised and did not follow up -I followed up and your service desk was under the impression I did not pay. -I log a complaint, you follow up because of it and promise delivery the day after. -YOU FAIL TO FOLLOW UP, I log a new complaint 1 day after new delivery date. -You follow up because of complaint and make a new empty promise (no#3) -My goods are send with the courier, but the wrong address was on the parcel(Wondered how that got there) -My goods arrived well after the thrice promised dates - you do follow up for once, but I express my concern in paying for empty promises and how my address was handed to the courier as a wrong address. You promise a follow up - Courier contacts me to follow up and I am informed of your tactic. BLAME THE MIDDLE MAN AND AGAIN DO NOT FOLLOW UP! Why are we paying?? This service is not worth my hard earned money.
Thank you for your feedback. Allow me to apologize for the poor service experienced at our online store. This is definitely not the type of experience, we want our customers to have. We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when making a purchase online. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind Regards,
Hellopeter Team
Thank you for your feedback. Allow me to apologize for the poor service experienced at our online store. This is definitely not the type of experience, we want our customers to have. We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when making a purchase online. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind Regards,
Hellopeter Team