Makro OFFLINE shopping.

I have given Makro a 1 star review only because 0 stars is not an option.

After 29 days of begging, threatening, pleading and wasting time trying to phone uninterested call centres and email this dreadful institution I finally received my order. 29 days. Think about that TWENTY NINE DAYS. During the worst part of the Covid Lockdown too. I bought bulk food for my workers and pets as I was not home and it was supposed to be delivered in 2-5 days. (I see they have now changed the estimated delivery times to 5-7 days).

I have never before experienced such poor customer service. If you were trying to provide poor customer service they would be your go to guys - you would go a long way before you manage to mess it up as badly as Makro did. I eventually had to order the same goods from Pick n Pay who delivered it on time and in the exact time slot that I had set up with them. Pick n Pay messaged me several times to let me know the order was ready, that it was on its way and then that the driver was at the gate. This meant I had to outlay double the amount of money at the same time, painful to anyone in normal times but worse during a pandemic.

How Makro could get it so wrong is an absolute mystery to me. I would not hire a single member of their management team as they have failed so very miserably in their online setup that they should hang their heads in shame. If I was the only customer who felt this way, maybe it could be explained away. But almost every review on their Facebook page says the same thing.

As for the Hello Peter team. You guys are a joke. You reply to everything with a standard template and then are utterly ineffective at actually making anything happen. Have a little bit of personal pride in your jobs - I don't know how you actually sleep at night knowing that many people are hungry in an already compromised country because of your unparalleled ineptitude.

If you cannot provide this service in an efficient, timeous manner, my advice to you is DON'T.

PLEASE PLEASE PLEASE DO NOT ORDER ONLINE FROM THEM!