MD
Mike D
1 reviews | Active since May 2019
02 May 2019, 08:36
Makro OffLine Rather
Makro Online - quicker, better, faster, according to Makro. Ordered on the 15th April, still waiting, 2nd May - paid for and paid for courier ?? 1st and last time.
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Replies (2)
Makro's replyOfficial
02 May 2019, 09:16Good day Mike,
Thank you for bringing this to our attention.
We are sorry to hear that the delivery of your online order did not go as planned and for the overall service received.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Once again we do apologize for this inconvenience and thank you for giving us the chance to resolve this matter for you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to hear that the delivery of your online order did not go as planned and for the overall service received.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Once again we do apologize for this inconvenience and thank you for giving us the chance to resolve this matter for you.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply02 May 2019, 09:16
Official
Good day Mike,
Thank you for bringing this to our attention.
We are sorry to hear that the delivery of your online order did not go as planned and for the overall service received.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Once again we do apologize for this inconvenience and thank you for giving us the chance to resolve this matter for you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to hear that the delivery of your online order did not go as planned and for the overall service received.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Once again we do apologize for this inconvenience and thank you for giving us the chance to resolve this matter for you.
Kind Regards,
Makro Hellopeter Team
Best regards,
MD
Mike D's updateReviewer Update
06 May 2019, 13:54Unbelievable - product delivered, it doesn't work ! The process begins again. Though the invoice in the courier bag, I tracked down the supplier, visited and they confirmed the product was faulty.
They, Razor Goods, offered incredible customer service, Makro can be thankful as for now, thanks to Razor Goods, this is a private reply to Makro. "We have to follow the Makro process", I ask Makro -
"PLEASE CAN YOU CONTACT YOUR SUPPLIER, DAWN FROM RAZOR GOODS ON ********** , AND AUTHORISE HER TO CHANGE THE ITEM FOR ME. I WILL GO MYSELF AND COLLECT AS THIS HAS BECOME RIDICULOUS"
MD
Mike D's update06 May 2019, 13:54
Reviewer Update
Unbelievable - product delivered, it doesn't work ! The process begins again. Though the invoice in the courier bag, I tracked down the supplier, visited and they confirmed the product was faulty.
They, Razor Goods, offered incredible customer service, Makro can be thankful as for now, thanks to Razor Goods, this is a private reply to Makro. "We have to follow the Makro process", I ask Makro -
"PLEASE CAN YOU CONTACT YOUR SUPPLIER, DAWN FROM RAZOR GOODS ON ********** , AND AUTHORISE HER TO CHANGE THE ITEM FOR ME. I WILL GO MYSELF AND COLLECT AS THIS HAS BECOME RIDICULOUS"