EL
Eben L
1 reviews | Active since Mar 2019
10 Mar 2019, 19:26
Makro Offline
I ordered about the 13th of Feb, with a expected delivery date of 20th Feb. Today is the 10th of March. 6 Emails and 3 phone calls and it seems Makro has lost the courier or item. I have lost my patience, and invoked CPA. Let see if they can salvage the situation going out. Correspondence with Nthabeleng Tikoe.
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
11 Mar 2019, 08:15Good day Eben
Thank you for reaching out to us.
I'm sorry to hear that the delivery of your order didn't take place as expected and for the overall service. This is certainly not the service we would like you to have.
Allow me to follow up for you in order to get this matter resolved.
Thank you once again for bringing this to our attention.
Kind regards
Otsiele Boikanyo
Thank you for reaching out to us.
I'm sorry to hear that the delivery of your order didn't take place as expected and for the overall service. This is certainly not the service we would like you to have.
Allow me to follow up for you in order to get this matter resolved.
Thank you once again for bringing this to our attention.
Kind regards
Otsiele Boikanyo
Best regards,
Makro's reply11 Mar 2019, 08:15
Official
Good day Eben
Thank you for reaching out to us.
I'm sorry to hear that the delivery of your order didn't take place as expected and for the overall service. This is certainly not the service we would like you to have.
Allow me to follow up for you in order to get this matter resolved.
Thank you once again for bringing this to our attention.
Kind regards
Otsiele Boikanyo
Thank you for reaching out to us.
I'm sorry to hear that the delivery of your order didn't take place as expected and for the overall service. This is certainly not the service we would like you to have.
Allow me to follow up for you in order to get this matter resolved.
Thank you once again for bringing this to our attention.
Kind regards
Otsiele Boikanyo
Best regards,
EL
Eben L's updateReviewer Update
11 Mar 2019, 18:41Thank you Otsiele. I will close this when I have received the refund, according to law, the CPA allows for 15 days grace on this matter.
EL
Eben L's update11 Mar 2019, 18:41
Reviewer Update
Thank you Otsiele. I will close this when I have received the refund, according to law, the CPA allows for 15 days grace on this matter.
EL
Eben L's updateReviewer Update
15 Mar 2019, 11:29So far - just a phone call to ask if i have received the delivery... Cmon guys, click the "order cancelled" button already. Seriously advising everybody to stay clear of Makro Online.
EL
Eben L's update15 Mar 2019, 11:29
Reviewer Update
So far - just a phone call to ask if i have received the delivery... Cmon guys, click the "order cancelled" button already. Seriously advising everybody to stay clear of Makro Online.
EL
Eben L's updateReviewer Update
15 Mar 2019, 11:39Good stuff - Seems order is now cancelled. Waiting feedback from finance team. Glad there is method in the madness. Still, it pains me that a big brand cant get the basics right. Had a good in-store experience recently... Isolated case? Still makro online: stay clear of couriers.
EL
Eben L's update15 Mar 2019, 11:39
Reviewer Update
Good stuff - Seems order is now cancelled. Waiting feedback from finance team. Glad there is method in the madness. Still, it pains me that a big brand cant get the basics right. Had a good in-store experience recently... Isolated case? Still makro online: stay clear of couriers.