WH
Willem H
1 reviews | Active since Aug 2023
22 Aug 2024, 14:49
Makro offers ZERO Customer Service
Makro don't seem to refund monies when goods have been returned to them and approved for refund. Months go by. I have made numerous calls to their call centre and HQ without proper assistance. Countless emails sent go unanswered. It seems Makro has ZERO after-sales service and doesn't care about their customers. I may never receive a refund. I wonder how many other customers this happens to and what Makro does with all the refund cash they don't actually refund. Perhaps Makro needs my R***.xx odd more than I do. After supporting them as a customer for decades, I'm turning my back on Makro.
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Replies (4)WH
Willem H's updateReviewer Update
23 Aug 2024, 10:41A Makro representative called me about my missing refund and told me to send my bank statements to him.
To Makro CEO: send me your personal bank statements first.
To Makro CEO: send me your personal bank statements first.
WH
Willem H's update23 Aug 2024, 10:41
Reviewer Update
A Makro representative called me about my missing refund and told me to send my bank statements to him.
To Makro CEO: send me your personal bank statements first.
To Makro CEO: send me your personal bank statements first.
WH
Willem H's updateReviewer Update
23 Aug 2024, 11:39see Makro's reply ..... no solution as they want my bank statements to proceed. They don't trust their customers. Is this the method used to cover up and not refund customers? If they made a payment, they would see the debit; if the payment was returned, they should see that, too. They are not transparent about finding a solution.
WH
Willem H's update23 Aug 2024, 11:39
Reviewer Update
see Makro's reply ..... no solution as they want my bank statements to proceed. They don't trust their customers. Is this the method used to cover up and not refund customers? If they made a payment, they would see the debit; if the payment was returned, they should see that, too. They are not transparent about finding a solution.
WH
Willem H's updateReviewer Update
24 Aug 2024, 11:44Makro CEO, you need to make your contact details available. Do you know what is happening in your Makro's accounts and customer service depts. Countless emails and calls to them. They claim that they refunded me. I have not received the funds. Your valued staff sent me confirmation of the refund, which clearly shows that the fund transfer made by Makro to my bank FAILED and provided them an ERROR message. Are they really so *********** that they cannot read the error message?
WH
Willem H's update24 Aug 2024, 11:44
Reviewer Update
Makro CEO, you need to make your contact details available. Do you know what is happening in your Makro's accounts and customer service depts. Countless emails and calls to them. They claim that they refunded me. I have not received the funds. Your valued staff sent me confirmation of the refund, which clearly shows that the fund transfer made by Makro to my bank FAILED and provided them an ERROR message. Are they really so *********** that they cannot read the error message?
WH
Willem H's updateReviewer Update
26 Aug 2024, 15:19No progress from Makro. They seem to want to keep customer refunds based on their lack of response and zero engagement.
WH
Willem H's update26 Aug 2024, 15:19
Reviewer Update
No progress from Makro. They seem to want to keep customer refunds based on their lack of response and zero engagement.