Makro offers the worst online shopping experience in South Africa.

It has been 5 weeks now since I placed an order with Makro. I sent numerous emails and made several international calls to enquire about the refund for the items not delivered. Makro never even answered my emails and when I made international calls, I was placed on hold for 15 minutes each time.

The only emails I ever receive are those asking me to rate the service I got and the auto reponders telling me that Makro is currently receiving more emails than usual. It has been going on for 5 weeks.

It might be time for Makro to employ competent professionals to handle their online shopping department.

I always rate then bad, since the issue has not been resolved since the order was placed 5 weeks ago.

I ordered a total of 77 items and only 4 items were delivered. I have not received a refund for the undelivered items either.

Makro is the worst of all of the online shopping companies in South Africa. The staff in call centres as well as those receiving emails are all reluctant and ***********. How in the world can it take Makro 5 weeks to investigate? Utterly pathetic!

Makro should refund me for the total amount plus interest I could have earned in the last 5 weeks.