MJ
Mia J
1 reviews | Active since Oct 2019
05 Nov 2019, 10:54
MAKRO OFFERS ONLINE EXCLUSIVE DEALS ON STOCK THEY DONT HAVE
Makro Advertised an online excusive for 6 bottles of wine. I placed the order, selected delivery to a store and made payment immediately. The expected delivery time was 15-21 days. Upon arrival of the date I started following up on when I could collect. I received no communication and no feedback in this regard. Today, finally fed up with being ignored I was told that there was no stock. The supplier had no stock. How does Makro offer an "ONLINE EXCLUSIVE" deal on products that not even their supplier has stock of? I have proceeded to cancel the order and am curious to see if the refund will also require daily follow ups. Order No: MAK*** ***
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Makro's replyOfficial
05 Nov 2019, 12:58Good day Mia,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact our Finance department including the relevant management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Feedback will be provided in 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact our Finance department including the relevant management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Feedback will be provided in 48 hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply05 Nov 2019, 12:58
Official
Good day Mia,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact our Finance department including the relevant management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Feedback will be provided in 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact our Finance department including the relevant management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Feedback will be provided in 48 hours.
Kind Regards,
Makro Hellopeter Team