PN
Paul N

1 reviews | Active since Mar 2009

25 Jul 2018, 12:07

Makro Not Supplying What is Advertised

Makro seem to make a habit of not providing the item that is advertised in their flyers and what one receives from the Store. Yesterday in response to their flyer for a Mellerware Induction Cooker Capri package model 46004 I purchased same only to find later that what was sold is model 46004A When I phoned I was put through to Allister who promptly said the only difference was a plastic guard on model A, yet the displays on the units are totally different as well as the advertised model having an additional feature of an electricity usage meter. As we were cut off halfway through the discussion I did phone back and requested Makro return my call on the issue. I am still waiting.

0
Replies (4)
Makro
Makro's reply26 Jul 2018, 10:39
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

PN
Paul N's update27 Jul 2018, 10:33
Reviewer Update
Hello Mbali, Whilst I have still not received Makro's returned phone call on this issue, I have done my own research and the unit that was supp**** is most definitely a totally different one and a lower cost one. As such It would be appreciated if you could advise urgently if you have one of the model that Makro advertised (i.e. 46004) that I can exchange the so that I can exchange same. You can email me on ********** or reply on this posting with your phone contact number.
PN
Paul N's update01 Aug 2018, 13:26
Reviewer Update
Hello Mbali, I week has now gone by and yet Makro have still not rep**** to this posting or contacted me by phone. What do you consider is a reasonable response time to respond to Customer complaints more so when they have provided email addresses and stated URGENT
PN
Paul N's update03 Aug 2018, 14:36
Reviewer Update
Having elevated this issue to Makro's holding company Massmart, the issue was resolved within hours. Thanks also to Robin & Allister from Makro Milnerton.