Makro not sending online order which has been paid for

Very been battling to get my online order out of Makro since I've placed it on 24 Jan 2024. They keep on saying they're waiting for payment. Even though I've sent POP 3 times. I phone at least 2-3 x per day. No effort to helped sort the issue from Makro's side. It's the one excuse after the other. The money went off MY account. I've spoken twice to my bank and they also confirmed all well with payment. I chose the instant EFT option. And when someone at Makro says they will call back you can know that you will never year from them again. And if you ask to speak to a Manager, the default reply is, the manager's line is busy. How can a person get your order which you have paid for? I even visited the Nelspruit store to try and sort it out, which is 240kms from my home.