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Philip B

1 reviews | Active since May 2016

07 May 2018, 15:08

Makro not responding to warranty claim

Washing machine under warranty by Makro. Sent email (26 April 2018) to the online department as the machine was purchased online . Now 7 May and still no update as to when a technician will come to repair the unit. I wont buy large appliances from Makro when they do not respond to warranty claims. I provided the make, model, serial number, invoice number and address.

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Replies (2)
Makro
Makro's reply14 May 2018, 08:05
Official

Thank you for your complaint . For further assistance .Please provide us with the following details.

Your contact details

Makro card number

Which Branch is responsible for your complaint

Regards

Mbali Makhanya

PB
Philip B's update14 May 2018, 08:50
Reviewer Update
Dear Mbale, the order number is as follows: MAK224112 Branch: i purchased online (I think the branch is Carnival mall). By the way, Mastercare phoned me on Thursday 10 May. They told me they were notified of the faulty machine on 3 May by Makro. So Makro has two problems, 1. Store is slow to act on warranty claim )more than 1 week) 2. Mastercare takes 7 days to contact the customer (1 week). This slow response amounts to poor service. I had to pay a technician to fix the machine already even though it was in warranty.