Makro not replacing faulty fridge despite Samsung giving them the go ahead to do so!

13 October we purchased a new fridge online from Makro, they delivered 15 October. When we turned it on, within 5 minutes we knew something was amiss. Samsung advised they must come assess the fridge. This was done. Samsung confirmed that the fridge was indeed faulty and approved a replacement fridge be delivered to us by Makro, South Africa. . We followed up with Makro several times, never receiving any response from them. . In desperation I called Samsung; they quoted me their credit note number, but were unable (or unwilling) to assist us further. I must deal with Makro. . Finally, after sending a threatening e mail to Makro they did finally call me back. I spoke with Richard Mokgotho. He assured me “Jacob’s” from their Ottery branch would contact me to discuss necessary arrangements, and promised he would call the next day at 11am to follow up. Nobody called. . Finally, I called Makro, verbally giving them the deadline of 10am 8 November to address this matter. The deadline has now lapsed. So here I sit with a brand new but faulty fridge (which I paid good money for), ….nearly a month later. . I am so tired of this shockingly poor service and their lack of accountability - As customers we need to stand up! What Makro is doing, actually amounts to thievery!